POMO WAFFLE
If the watch has already inserted a sim, there will be a signal sign at the left top corner of the screen. Otherwise, there will be a small message saying “NO SIM” instead. Please remember to restart the watch every time after you insert a sim.
If the watch has already connected to the internet, there will be a data signal icon or a wifi icon at the left top corner of the screen next to the signal sign.
First of all, you should restart the watch and try to use it via the internet again. If there are still some problems, you may have to check your sim or your wifi connection.
You can test the sim with a smart phone. If it can work properly, you may have to check the sim’s band such as 900, 1800 or 2100 depends on the frequency of sim signal and sim receiver. For the wifi connection, you can use other devices to test the internet connection instead.
First, check that the watch has connected to the internet. If it has connected already, please let it update to your time zone for 5-10 mins. Or else, you can update the time zone from the parent app by going to Settings > Watch Settings > Time Zone
You can turn on the watch by pressing and holding the power button for 2-3 seconds until it launches the screen.
There are two ways to turn off the watch: -First is by pressing and holding down the power button, to then choose to either keeping holding until it turns off, or to hold it for 2 seconds and then press the “Ok” button to turn it off. -Second is by doing it in Settings > Power Off, then tapping a “Correct” sign on the screen.
There are two ways to lock the screen. One is pressing the power button one time. Another one is waiting the screen to lock automatically.
By pressing the power button one time then tap the lock icon that will be shown on the screen to unlock.
By tapping and holding on the screen for 2 seconds. Then swipe left or right to choose another theme. Or you can change it in the “My Watch” menu from the Settings feature.
To send SOS, he/she can press and hold the SOS button for 3-5 seconds. After that, parent app will receive the SOS notification.
Please make sure that your kid’s watch has connected to the internet before you and your kid run away from each other. By the way, you can check the latest location of your kid by using “Location” feature from your app.
By swiping right, all contacts will be shown as list and you can make a call to everyone in the list.
First of all, please check that you have updated your phone number to your profile or your watch number to your watch profile. If you have already added it, please check your sim signal that still properly work well.
You can swipe left and access the “BFF” feature, then wait until you find other watches and you can add all of them. However, the watches that will be found should be around you.
This case can be separated into three big ways. First, make sure that your watch and others have connected to the internet and they always update the location. Second, please check that their bluetooth has been turned on already. Last, the watch cannot find others that have already been friend.
You can swipe left and access “Message” feature and choose contact from the list or “Group Chat” feature and chat with family.
Yes. But they can chat only message and both of them must already be friend.
No. One watch must have only one group chat and the members must be family only.
The Watch can send only voice messages and stickers.
Please check your internet connection. If it works, then restart your watch and do send the message again.
The watch can choose where to go from “Take Me Home” feature. This feature will navigate and suggest the way to go to the destination.
No, you cannot. Because the watch will find the way and show it in the map, then navigate your kids to the destination in real time.
When your kids wear the watch and swing their arms, it will count the number of swings.
The watch has a sensor for when it's moved up and moved down. This sensor will count the number of actions.
Yes. When the “Mosquito” feature is turned on, the watch will emit a sound with high frequency. It's set to 18 kHz, which can deter mosquitoes. This frequency is safe for kids because young people can't hear a frequency over 17.4 kHz.
You can enter imei of the watch instead of scanning qr code. The imei can be found in Settings > Pair Watch > swipe left to the third page and imei will be shown on the screen.
No. You have to swipe left to the second page and press “Get Code” button, then the code will be shown on the screen.
Yes. It will expire 5 minutes after being shown on the screen.
You have to check the internet connection first. If the cause is not from the internet, please restart the watch and try pairing again.
You can find it in Settings > Pair Watch.
You can do it in Settings > Brightness.
You can change the level in Settings > Volume
You can turn on or off bluetooth in Settings > Bluetooth.
You can turn on or off network data in Settings > Network Data.
You can turn on or off wifi in Settings > Wifi.
You can restart it in Settings > Restart, then tap a “Correct” sign on the screen.
You can reset it in Settings > Factory Reset, then tap a “Reset” button on the screen.
You can update software in Settings > Update, then choose the software update on the screen and tap “Ok” button.
No. You can only update the software when you're connected to the internet.
When you swipe right, it will bring up the previous menu. If you are in another feature, you can press the “Power” button to go back to the main page of that feature or just swipe right as normal.
Touch bottom-left > Top-right > bottom-left > Top-right on the Waffle Screen. There will be APN Setting menu pop up on watch screen.
POMO MOONCAKE
1. check SIM of the watch if it's still active e.g. SIM might get suspended.
2. check SIM of the watch if it can receive msg by sending msg to the watch.
1. Check if the watch is already paired with the app as it's needed before unabling to update OTA.
The watch detects location using both GPS&WIFI, switching around, therefore the location can sometimes move.
Cannot choose.
The first person who pairs with the watch is the admin (1 watch per 1 admin) On the contact list, the person who has the 'key' icon is the admin.
If admin unpair or delete the watch (manage watch >> delete the watch) The watch will be reset and all contacts will be gone (including other accounts who pair with the watch) but if other accounts (who is not admin) delete the watch, only that person will be unpaired from the watch.
Yes - Admin need to delete the watch but the watch will be reset.
72 hours.
No limit.
1. contact guardian (pair with the watch) can have up to 6 numbers (will receive SOS alert via app).
2. other contacts (number that doesn't need to pair with the watch) can have up to 30 numbers (cannot get SOS alert).
Check menu in the contacts to see if Block Unreigstered Number is ON or not. If it is, the numbers which are not in the contacts will not be able to make a call to the watch. User needs to add this contact or turn off Block Unreigstered Number to allow unknown.
Check menu in the contacts to see if Use Siren on SOS Press is ON or not.
Check menu In-class mode in Settings, the watch will be silent during this time-set.
This can happen due to the battery level of the watch being very low. The battery needs to be higher than 30% so that the data can be synced with the app again.
POMO BEBE
  • Wear outside toddler's clothes for Sleep Quality and Sleep Temperature Alert Functions
  • Wear inside toddler's clothes for Movement Tracking and Kids Loss prevention (Find Me) Functions
POMO Bebe takes 2 hrs for a full charging cycle and can standby up to 30 days.
You can pair POMO Bebe with one parent smart phone or tablet.
POMO Bebe is safe for babies as it's made with toxic free materials and meets FC manufacturing standards.
You can use a cloth with warm water or a little alcohol to clean POMO Bebe to clean the infrared sensor.
SHIPPING
Shipping cost will be based on different country.
All items will be shipped within 3-7 business days from our warehouse. Our Customer service will send a notice if there is a shipment delay within 24hrs after the completed order. To track your shipment there will be an email with tracking number sending to your email.

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